Capture Every Call, Not Just the Ones You Have Time For
Success has a sound: your dining room buzzing with conversation, your kitchen humming with precision, your phone ringing with opportunity.
Right now, you're only capturing two out of three.
Your busiest shifts—the ones that drive sales and profits—are when phone calls become operational burdens. Your team can't answer calls while managing tables and maintaining the guest experience that keeps customers loyal.
Every unanswered call trains customers to find alternative restaurants.
Core Capabilities
Answering
For Answering Every Call at All Times
Answers every incoming call instantly—24/7, even when you're closed.
Handles customer questions, provides menu information, and routes complex inquiries appropriately.
Sounds authentically like your brand, maintains natural conversation flow, and ensures no opportunity goes unanswered.
Ordering
For End-to-End Order Handling
Takes complete phone orders with full customization handling—dietary restrictions, modifications, special requests, natural upselling.
Sends orders directly to your POS and kitchen display systems.
Processes payments, confirms timing, and provides customers with accurate order summaries.
Reservation & Waitlists
For Seamless Table Management
Books reservations across your available inventory, manages real-time waitlist updates, and answers timing questions.
Integrates with OpenTable, Yelp Reservations, and major reservation platforms.
Confirms party size, special occasions, and preferences and operates 24/7, even outside business hours.
Get answers to the most common questions about Palona AI and how it can transform your restaurant operations.