FAQs
Got questions? We've got answers. Here's everything you need to know about how Palona works for your restaurant.
Save everything on CloudCraft for free.
Upgrade for unlimited storage, end-to-end security, web editorand dedicated enterprise features.
About Palona AI
What is Palona AI?
We build restaurant-specific AI that handles the stuff that pulls your team away from hospitality. Three products: Hosting AI answers calls and takes orders, Catering AI manages big orders, and Operations AI helps maintain quality standards. Each one solves a real operational headache.
What is Palona AI?
We build restaurant-specific AI that handles the stuff that pulls your team away from hospitality. Three products: Hosting AI answers calls and takes orders, Catering AI manages big orders, and Operations AI helps maintain quality standards. Each one solves a real operational headache.
What is Palona AI?
We build restaurant-specific AI that handles the stuff that pulls your team away from hospitality. Three products: Hosting AI answers calls and takes orders, Catering AI manages big orders, and Operations AI helps maintain quality standards. Each one solves a real operational headache.
What do we need to provide to get started?
Your restaurant locations, menu details, POS or reservation system information (if you would like to integrate), and a quick chat about your brand personality. That's it. We take care of the rest.
What do we need to provide to get started?
Your restaurant locations, menu details, POS or reservation system information (if you would like to integrate), and a quick chat about your brand personality. That's it. We take care of the rest.
What do we need to provide to get started?
Your restaurant locations, menu details, POS or reservation system information (if you would like to integrate), and a quick chat about your brand personality. That's it. We take care of the rest.
About Hosting AI
What does Hosting AI do?
Answers your phones—every call, every time. Takes orders, books reservations, answers guest questions. Works 24/7, even when you're closed. Sounds like your team, not a robot.
What does Hosting AI do?
Answers your phones—every call, every time. Takes orders, books reservations, answers guest questions. Works 24/7, even when you're closed. Sounds like your team, not a robot.
What does Hosting AI do?
Answers your phones—every call, every time. Takes orders, books reservations, answers guest questions. Works 24/7, even when you're closed. Sounds like your team, not a robot.
Will my customers know it's AI?
Most can't tell. It has natural conversations, uses your brand's personality, and sounds human. No "press 1 for..." menus or robotic voices.
Will my customers know it's AI?
Most can't tell. It has natural conversations, uses your brand's personality, and sounds human. No "press 1 for..." menus or robotic voices.
Will my customers know it's AI?
Most can't tell. It has natural conversations, uses your brand's personality, and sounds human. No "press 1 for..." menus or robotic voices.
Can we make it sound like us?
Yes. You can choose a voice from our library or we'll clone one that matches your vibe—accent, tone, energy, all of it. You also control what it says and how it says it.
Can we make it sound like us?
Yes. You can choose a voice from our library or we'll clone one that matches your vibe—accent, tone, energy, all of it. You also control what it says and how it says it.
Can we make it sound like us?
Yes. You can choose a voice from our library or we'll clone one that matches your vibe—accent, tone, energy, all of it. You also control what it says and how it says it.
What if someone speaks Spanish? Or Mandarin?
Hosting AI handles English, Spanish, Mandarin, and more. It can even switch languages mid-conversation if a guest changes languages.
What if someone speaks Spanish? Or Mandarin?
Hosting AI handles English, Spanish, Mandarin, and more. It can even switch languages mid-conversation if a guest changes languages.
What if someone speaks Spanish? Or Mandarin?
Hosting AI handles English, Spanish, Mandarin, and more. It can even switch languages mid-conversation if a guest changes languages.
What happens if a call gets complicated?
It transfers to your team seamlessly. VIP requests, complex situations, anything that needs a human touch—our AI knows when to hand it off.
What happens if a call gets complicated?
It transfers to your team seamlessly. VIP requests, complex situations, anything that needs a human touch—our AI knows when to hand it off.
What happens if a call gets complicated?
It transfers to your team seamlessly. VIP requests, complex situations, anything that needs a human touch—our AI knows when to hand it off.
Our menu is really complicated. Can it handle that?
Yes. Dietary restrictions, modifications, build-your-own situations, seasonal items—if your staff can handle it, Hosting AI can too.
Our menu is really complicated. Can it handle that?
Yes. Dietary restrictions, modifications, build-your-own situations, seasonal items—if your staff can handle it, Hosting AI can too.
Our menu is really complicated. Can it handle that?
Yes. Dietary restrictions, modifications, build-your-own situations, seasonal items—if your staff can handle it, Hosting AI can too.
About Catering AI
What does Catering AI do?
Handles the coordination nightmare of big catering orders—gathering details, managing dietary restrictions, coordinating timing, following up after delivery. Your team focuses on execution, not emails and phone tag.
What does Catering AI do?
Handles the coordination nightmare of big catering orders—gathering details, managing dietary restrictions, coordinating timing, following up after delivery. Your team focuses on execution, not emails and phone tag.
What does Catering AI do?
Handles the coordination nightmare of big catering orders—gathering details, managing dietary restrictions, coordinating timing, following up after delivery. Your team focuses on execution, not emails and phone tag.
How does it help during busy times?
When a catering inquiry comes in during dinner rush, Catering AI captures all the details without pulling your manager away from service. High-value orders stop being operational chaos.
How does it help during busy times?
When a catering inquiry comes in during dinner rush, Catering AI captures all the details without pulling your manager away from service. High-value orders stop being operational chaos.
How does it help during busy times?
When a catering inquiry comes in during dinner rush, Catering AI captures all the details without pulling your manager away from service. High-value orders stop being operational chaos.
Does it work with how we do catering now?
Yes. It fits into your existing process, captures everything you need, and routes it to your team when human decisions are required.
Does it work with how we do catering now?
Yes. It fits into your existing process, captures everything you need, and routes it to your team when human decisions are required.
Does it work with how we do catering now?
Yes. It fits into your existing process, captures everything you need, and routes it to your team when human decisions are required.
About Operations AI
What does Operations AI do?
Uses your existing security cameras to help managers spot quality issues before they leave the kitchen. Portion sizes, presentation, cleanliness—gives your team specific coaching moments instead of guessing what needs improvement.
What does Operations AI do?
Uses your existing security cameras to help managers spot quality issues before they leave the kitchen. Portion sizes, presentation, cleanliness—gives your team specific coaching moments instead of guessing what needs improvement.
What does Operations AI do?
Uses your existing security cameras to help managers spot quality issues before they leave the kitchen. Portion sizes, presentation, cleanliness—gives your team specific coaching moments instead of guessing what needs improvement.
Do we need to install cameras?
Nope. It works with the cameras you already have. No new equipment. If you're looking to install cameras, we also have a trusted partner we'll work with to help you get set up.
Do we need to install cameras?
Nope. It works with the cameras you already have. No new equipment. If you're looking to install cameras, we also have a trusted partner we'll work with to help you get set up.
Do we need to install cameras?
Nope. It works with the cameras you already have. No new equipment. If you're looking to install cameras, we also have a trusted partner we'll work with to help you get set up.
Is this about watching staff or helping them?
Helping. It's a coaching tool that shows managers exactly where standards need attention—so conversations are specific and productive, not vague or punitive.
Is this about watching staff or helping them?
Helping. It's a coaching tool that shows managers exactly where standards need attention—so conversations are specific and productive, not vague or punitive.
Is this about watching staff or helping them?
Helping. It's a coaching tool that shows managers exactly where standards need attention—so conversations are specific and productive, not vague or punitive.
Integration & Systems
What systems does Palona work with?
Toast, Square, Olo, Yelp Reservations, Resy—pretty much all the major platforms. Direct integration, no workarounds.
What systems does Palona work with?
Toast, Square, Olo, Yelp Reservations, Resy—pretty much all the major platforms. Direct integration, no workarounds.
What systems does Palona work with?
Toast, Square, Olo, Yelp Reservations, Resy—pretty much all the major platforms. Direct integration, no workarounds.
Do we need new hardware?
No. Palona works with your existing systems, POS, and cameras. Nothing to install.
Do we need new hardware?
No. Palona works with your existing systems, POS, and cameras. Nothing to install.
Do we need new hardware?
No. Palona works with your existing systems, POS, and cameras. Nothing to install.
Results & Performance
How do we know it's working?
You get a dashboard with everything: calls answered, orders taken, revenue captured, conversion rates, peak times. Plus full transcripts and recordings so you can see exactly what guests experience.
How do we know it's working?
You get a dashboard with everything: calls answered, orders taken, revenue captured, conversion rates, peak times. Plus full transcripts and recordings so you can see exactly what guests experience.
How do we know it's working?
You get a dashboard with everything: calls answered, orders taken, revenue captured, conversion rates, peak times. Plus full transcripts and recordings so you can see exactly what guests experience.
What kind of results do restaurants see?
Typically: every call answered (vs. missing 30% before), more phone orders, and staff freed up to focus on hospitality instead of phone chaos.
What kind of results do restaurants see?
Typically: every call answered (vs. missing 30% before), more phone orders, and staff freed up to focus on hospitality instead of phone chaos.
What kind of results do restaurants see?
Typically: every call answered (vs. missing 30% before), more phone orders, and staff freed up to focus on hospitality instead of phone chaos.
Your Hospitality Deserves Technology That Matches It
Every missed call is a missed opportunity to share what makes your restaurant special. Every overwhelmed team member is potential hospitality that couldn't shine. Every inconsistent experience is a relationship that didn't reach its potential.
Your Hospitality Deserves Technology That Matches It
Every missed call is a missed opportunity to share what makes your restaurant special. Every overwhelmed team member is potential hospitality that couldn't shine. Every inconsistent experience is a relationship that didn't reach its potential.
Your Hospitality Deserves Technology That Matches It
Every missed call is a missed opportunity to share what makes your restaurant special. Every overwhelmed team member is potential hospitality that couldn't shine. Every inconsistent experience is a relationship that didn't reach its potential.